Refund policy

Returns & Refunds

We want you to be satisfied with your purchase. However, all sales at LQD are final. Returns, refunds, or exchanges are not accepted except in cases where the product arrives damaged, defective, DOA (dead on arrival), or is materially different from the product listing.

Eligibility for Replacement

If your item qualifies for a replacement, you must contact us within 48 hours of delivery and provide clear evidence of the issue. To process any damage, defect, or product-related claim, customers are required to provide a complete unboxing video recorded from the moment the package is opened.

The unboxing video must clearly show:

  • The unopened package before opening

  • The shipping label/order details visible on the package

  • The complete opening process

  • The product condition immediately after removal from the packaging

  • All included accessories, cables, manuals, and other items received

Claims submitted without a complete unboxing video may not be eligible for replacement.

Product Condition

To qualify for a replacement, the item must be returned unused, in its original packaging, with all accessories, manuals, cables, and included items intact.

Damaged or Defective Items

If your item arrives damaged, defective, DOA (dead on arrival), or materially different from the listing, contact us within 48 hours of delivery with the required video evidence and any additional photos or details of the issue. After verification, we will arrange a replacement for the affected item.

How to Request Support

To report an issue, contact us via WhatsApp, the contact details provided on our Contact page, or email our support team at support@shoplqd.com. Please include your order number, reason for the claim, and supporting evidence.

Inspection & Resolution

Once we receive and inspect the returned item, we will notify you of the approval status. If the issue is confirmed to be covered under this policy, a replacement will be provided. Refunds will not be issued unless required by applicable law.

Thank you for choosing LQD. We are committed to ensuring that genuine product issues are handled fairly and efficiently.

Order cancellations: Because several products are sourced after an order is placed, cancellations are only guaranteed before the item has been sourced or shipped. Contact us as soon as possible if you need to cancel.