Returns & Refunds

At Lqd, we want you to receive your order in the condition advertised.

If your product arrives damaged, defective, DOA (dead on arrival), or materially different from the listing, contact us within 48 hours of delivery.

Important Requirements

A complete unboxing video is required for damage, defect, or product-related claims. The video must show the unopened package, shipping label, opening process, and the product with all included items.

Claims without proper unboxing evidence may not be eligible.

Resolution

Refunds are not offered. If your claim is approved, you will be provided with one of the following options within 7 days:

• Replacement

• Exchange

• Store Credit

The product must be returned in its original condition, including all accessories and included items.

Order Cancellations

As some orders are sourced specifically for each customer, cancellations are only guaranteed before the product has been sourced or shipped. Please contact us as soon as possible if you wish to cancel your order.

Contact

For support, contact Lqd Support at support@shoplqd.com or through our Contact page. Please include your order number and details of the issue.