Privacy policy

At LQD ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from shoplqd.com.

Information We Collect

When you visit our store, place an order, or interact with our services, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details and purchase history

  • Payment-related information processed securely through our payment providers

How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders

  • Communicate with you regarding your orders, inquiries, and support requests

  • Provide customer service and resolve issues

  • Prevent fraud, unauthorized transactions, and security risks

  • Improve our website, products, and customer experience

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Sharing Your Information

We only share your information with trusted service providers necessary to operate our business, including:

  • Courier and delivery partners to deliver your orders

  • Payment processors to securely process payments

  • Shopify, our e-commerce platform, which helps us operate our online store and process information on our behalf

These service providers are only permitted to use your information to provide the services required.

Cookies and Analytics

We use cookies and similar technologies to:

  • Keep your shopping cart functional

  • Remember your preferences

  • Improve website performance

  • Understand how visitors use our website through analytics

You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders and provide services

  • Maintain business and tax records as required by law

  • Resolve disputes and enforce our agreements

Your Privacy Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your information where applicable. Requests may be limited by legal, tax, or recordkeeping obligations.

To make a request, please contact us using the details provided on our Contact page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will always be posted on this page with the latest revision date.